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Services

Welcome customers to our website.When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

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RETURN POLICY

Conditions of return

Customers need to check the goods, keep the invoice and contact Facebook or Instagram ShyTea to request an exchange/return in the following cases:

Item does not match the type in the ordered order
Not enough quantity
External conditions are affected such as packaging tear, peeling, broken ...
Note: need to keep the invoice of the order attached to the goods

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​ORDER

Subjects to which the Policy applies

ShyTea applies a delivery policy to all customers who buy its products through the sales channel of ShyTea website, Facebook, Instagram and hotline (2873030588)

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TRANSPORTATION

ShyTea applies a door-to-door delivery policy for all customer delivery requests.

ShyTea cooperates with reputable shipping companies to ensure the best delivery service to customers.

ShyTea is committed to bringing delicious, nutritious and quality drinks to all customers.
If you have any questions, please actively respond to us and all your questions will be answered

Notes

- Customers check the products on the spot and pay money (if any) to the delivery staff when they see that the products are correct on the e-commerce website of ShyTea.

- The shipping service of building coffee will be responsible for the goods and risks such as loss or damage of the goods during the transportation of goods from the ShyTea warehouse to the customer.

- When the product is delivered, the product must be in its original condition, sealed with the invoice, with no sign of opening... If the customer finds abnormality, they can refuse to receive the goods and immediately contact the Department. Customer care of building coffee for immediate handling: Facebook, Instagram, Hotline 2873030588 .

- The customer is responsible for checking the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, wrong size, wrong type, confirm the condition of the goods with the delivery staff and immediately notify the Care Department customer care of building coffee to handle.

- In case of delayed delivery without notice, customers can refuse to receive the goods and ShyTea will refund the entire amount that customers have paid in advance (If any) within 14 working days.

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